Frequently Asked Questions
Thank you so much for your interest in my work! If your question is not listed below, please fill out the contact form on the site or email me at info@teilduncan.com.
Painting & General FAQ
1. Do you take commissions?
Unfortunately, I'm not taking on commissions ( including portraits ) at this time due to time constraints.
2. How can I be the first to know when new paintings are available?
The best way to find out about new work that I've added is to follow me on Instagram and subscribe to my newsletter at the bottom of this page. Unfortunately, I am not able to contact people individually to let them know when I've added new work.
3. Do you ship internationally?
Currently, we only ship prints internationally. All other painting and product purchases to an overseas address will be refunded. Please note that for international orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser.
4. How long does shipping take?
Please allow up to 5 business days for shipping prints and products. Please allow up to 4 weeks for framed prints, wallpaper, and fabric orders as they are made to order.
5. Can I custom order a print or painting size?
Unfortunately, no. I do my best to offer a variety of sizes of paintings and prints, but we are unable to offer prints in custom sizes.
6. What medium do you use?
It varies depending on the subject. I mostly work in acrylics, but I use oil and watercolor from time to time, too!
7. How can I purchase a painting or print?
All paintings and prints are for sale solely through my website. If a painting has sold, it will be marked on the top of each image. Once you click on the product you are interested in, you can add it to your cart and follow the prompts to the checkout. All available paintings are listed on my website. I do not have any additional paintings for sale in my studio.
8. How can I view paintings that will be for sale prior to their online release?
Almost every painting that I complete is posted on my Instagram or Facebook page before it is made available for purchase in a release. There is also a one hour preview on my website prior to the release that showcases all paintings and sizes.
9. What's your return/exchange policy?
All paintings, prints, products, fabrics, and wallcoverings are final sale. Please email us at info@teilduncan.com with any questions or concerns regarding your purchase.
10. Do you offer a trade discount?
Yes! We offer a discount to the trade on prints, fabrics, and wallpaper. Please apply for our trade program here.
Textile & Wallpaper FAQ
1. How long will it take for my fabric and wallpaper to arrive?
All fabric and wallpaper is made to order, so please allow up to 4 weeks for delivery. Because all fabrics and wallpapers are made to order, please note all sales are final. If you have any issues with your order, please reach out to us at info@teilduncan.com
Fabric Specific FAQ:
1. Do you offer half yard increments?
All fabrics are printed and sold in one yard increments only.
2. How do I clean my fabric?
Due to the delicacy of the fabric, we recommend letting the professionals clean your fabric.
Wallpaper Specific FAQ:
1. Can I hang my own wallpaper?
While we highly recommend hiring a professional to avoid any errors (especially with grasscloth - remember all sales are final), we can't stop you! Please see hanging directions here.
2. Do you offer double rolls?
Unlike many wallpaper rolls, our wallpaper rolls are printed and sold by the individual roll.
3. Will the wallpaper pattern align on different size rolls?
All wallpaper rolls are printed from the bottom up, so the patterns will line up at the bottom edge for all size rolls. Different size rolls may vary in pattern alignment at the top edge, so in order for all rolls to align at the top, you will need to order the same length rolls.
4. Can you tell me more about the water activated wallpaper material?
The water activated wallpaper has a smooth, semi-matte finish. For easy install, it does not require paste.
5. What if I need to order more wallpaper after my original order?
Due to the nature of digital printing, we recommend ordering all of your wallpaper at once so it matches perfectly in color. While slight variations in color are not "the norm", we allow for up to a 10% color differentiation in printed paper.
6. Do I need to trim the water activated wallpaper?
The wallpaper is untrimmed as far as match is concerned, but rather than trimming the paper for installation, you overlap it by approximately 3/4" to visually match the repeat.
7. How do I clean the water activated wallpaper?
When needed, use a soft, damp cloth to wipe your water activated wallpaper clean.
8. Can you tell me more about the grasscloth wallpaper?
The grasscloth is made up of 100% handcrafted natural sisal with a non-woven backing. Sisal is a natural material, so unique variations and irregularities in texture, color, and weave are inherent qualities of this material. Color and texture may vary from sample orders and roll to roll. The seams between the panels of grasscloth will be visible when installed.
9. Do I need to trim the grasscloth wallpaper?
The grasscloth wallpaper is untrimmed (total width 24.5"). Depending on the installer's preference, you can table trim or double cut on the wall.
10. How do I clean the grasscloth wallpaper?
To remove dust, use a soft surface feather duster. Never use cleaning agents; but if necessary, use the foam from a clear, gentle household dishwashing liquid, touching lightly with a soft white cloth. Choosing the wrong cleaner can lead to removal of color, abrasive damage, or staining.
